Now that Quilnet Solutions is able to accept credit cards we are making changes to the way we handle billing and processing.
Starting January 2nd 2012, Quilnet Solutions will end paper-based billing and begin billing thru credit card. Many of our customers have enjoyed the option of receiving 30 days before payment of paper-based billing was due. We would like to take the opportunity to re-assure customers that the 30 day “grace period” will remain for customers. Currently, we send a paper bill by mail to customers a day after service is performed. Customers then return payment by check or money order within 30 days to Quilnet Solutions. Starting January 2nd, 2012, Quilnet Solutions will no longer send out paper bills by mail to customers. Instead, customers which require 30 days to pay will be asked to provide a credit card. Customers will then be given to option to specify a date, not exceeding 30 days from the day of service, before the credit card is processed. Quilnet Solutions will not process payments against credit cards until the date agreed upon by the customer. This only effects Onsite Technical Support (OTS) services and IT Solutions.
Customers may continue to provide payments as COD by cash, check, money order, or credit card. Customers will no longer be able to request a paper bill for the purpose of payment. Any payment that is not made the same day as the service is provided (billed) must be paid for by credit card. Customers which require a paper copy of their bill for their records may request one as usual.
New customers purchasing managed or hosted services will be required to provide payment using a credit card. Paper-based billing will not be provided to new customers.
Existing customers using managed or hosted services may continue to receive paper-based billing as they always have, per their agreement. Customers that would like to switch to credit card billing may do so at any time by contacting your account representative, however, once you are switched to credit card billing, you may not return to paper billing at a later date.
We understand some customers may be confused or concerned about these changes. We are here to help you understand these changes or address your concerns. Give us a call and we will help you in any way we can.
These changes are being made for a few reasons. First, this will allow us to continue providing the highest level of services and support to our customers. In addition, with the removal of paper billing we are reducing our paper consumption and waste which is good for the environment. This reduction of paper is part of our green initiative. By providing customers the option of paying by credit card, we are giving you more freedom in how you pay for your services.
We are excited to provide credit card billing to our customers and believe this will help us provide better customer satisfaction.
Credit card processing is provided by Merchant Services and processed through First Data Global Gateway.
